PeterConnects Call Handling Solutions

For Microsoft Teams, Cisco Webex Calling and BroadWorks

PeterConnects offers a wide range of innovative call handling software solutions designed to ensure that your operators, receptionists and service desk experts can help your customers and clients in the best way possible. PeterConnects advanced communications software solutions are designed to work seamlessly with the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and BroadWorks.

More than 1,500 companies worldwide, some of the largest global brands among them, all benefit from greater efficiency in their company’s communications thanks to PeterConnects products. PeterConnects is utilised by businesses, organisations, governments and enterprises across the world. By facilitating excellent customer service and enabling efficient incoming call distribution, PeterConnects makes business easier for companies and their customers.

With an extensive portfolio of cloud, on-premises and hybrid products, PeterConnects and Voitec can tailor solutions for the requirements of each individual customer throughout their journey of digital transformation. The PeterConnects portfolio includes products to provide core functionality, allowing customers to build their own ideal solution.

PeterConnects Call Handling Solutions For Microsoft Teams, Cisco Webex Calling and BroadWorks

 

Simple Integration

PeterConnects understands the importance of making integrations simple and adaptable for changing and growing businesses. The five core products of Attendant, ServiceDesk, ManagerAssistant, Receptionist and Provisioning are designed to work on Microsoft and Cisco. PeterConnects also offers Add-Ons to increase functionality and further enhance the connection experience, including products to enable voicemail, voice recording, and more.

PeterConnects products include powerful and easy-to-use software, with smart intuitive design. All PeterConnects products are highly reliable, supported by a global network of developers. PeterConnects products can help businesses optimise connections, unify contacts, enhance functionality and improve call handling across a range of programs.

In-Built Operator Support

PeterConnects offers all-encompassing solutions to complicated problems arising from high volumes of incoming calls, with functionality to support operators such as priority caller settings, call back notifications, transferring calls and caller ID. Operators can also choose to activate widgets to provide additional context such as conversation history, contact information and further notes to facilitate a decision on how best to serve the caller.

Streamline Processes to Improve Efficiency

With PeterConnects, businesses can enhance their customer service by streamlining their processes and improving efficiency, making sure customers are connected with the right person and operators have all the tools to create the ideal customer service experience at their fingertips. Providing important context to incoming calls is vital for improved efficiency and a seamless customer service experience.

Contact Us Now

Voitec is the distributer for the PeterConnects portfolio of solutions throughout the Asia Pacific region. Contact us today to learn more about PeterConnects and how we can be of assistance.