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Day: August 31, 2020

Hand working on phone with cloud technology system concept

The Business Case for Moving to a Cloud Based Contact Centre

The adoption of cloud-computing business models is increasing rapidly—the events of 2020 have accelerated its adoption. In fact, according to global data broker McKinsey, cloud-specific spending expected to grow at more than six times the rate of general IT spending through 2020. Increasingly, businesses are coming to realise that they must scale, pivot and become

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