A Guide to Cloud Data Security for Contact Centres

In the modern era, where data is the new gold, ensuring its safety and security, especially in the cloud, is paramount. For business owners and large corporates with cloud contact centres, understanding and implementing robust cloud security measures is not just essential; it’s a business imperative. This guide delves into the intricacies of cloud data

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Contact Centre Pain Points – Part III: Business-Centred

Voitec’s three-part series ‘Contact Centre Pain Points’ has explored the multitude of ways that businesses can experience pain points and the steps that organisations can take to mitigate them. In Part I we considered pain points that impact customers and lead to lost sales, revenue and reputation. In Part II, we looked at pain points

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woman working in office customer service

Contact Centre Pain Points – Part II: Agent-Centred

Pain points are specific problems within your user journey that can negatively affect the overall experience. Removing or mitigating these pain points can create a seamless interaction that has multiple positive flow on effects for your business. In this series, we are focusing on the most common pain points experienced by customers, by contact centre

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Customer Calling

Contact Centre Pain Points – Part I: Customers

What are the main call centre pain points, and how can they be solved? Every business will experience pain points, and it’s important that these are identified and mitigated so that your organisation can continue to offer an optimal experience for your customers and employees. In this series, we will explore the most common pain

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conversational ai

GPT 4 Chatbots and the Future of Conversational AI

Conversational AI is one of the hottest topics right now. Unless you’ve been living under a rock, you will have heard about OpenAi’s ChatGPT, and how it is revolutionising the way students write essays, and changing the way businesses operate. But the truth is that artificial intelligence has been around for well over a decade.

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assistant working on call

Top 5 Customer Experience Tools for 2023

The end of the year is fast approaching and now is the time to confirm your customer experience solutions for 2023. If you want to offer your customers a better experience next year, you need the best in customer-centric, smart technology solutions. There are a number of tools on the market which allow you to

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