Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration
In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact
Heedify Secures Microsoft Unify Certification: Elevating Teams Attendant Console Integration
Does your organisation depend on Microsoft Teams to manage day-to-day communications? If so, you already know that the way an attendant console plugs into Teams can make the difference between smooth, efficient call handling and a frustrating user experience. Receptionists and front-desk staff need a console that works with Teams, not around it. Fast, reliable
Secure Co-Browsing: Helping Customers Without Compromising Their Privacy
Often the customer experience goes beyond simple conversations—it’s about solving problems together, in real time. Secure co-browsing has emerged as a game-changing tool that enables visual customer communication that enhances the online customer experience without compromising privacy or compliance. Unlike screen sharing, secure co-browsing is limited to a single tab. This focused, visual customer communication
Why Visual Engagement Tools Are Essential for Modern Customer Support
Helping customers faster, more clearly, and with a more human touch – without leaving the browser. If you’ve ever tried to explain a technical issue over live chat or phone support, you know how quickly things can go sideways. Describing what’s on your screen, navigating complicated forms, or trying to follow vague instructions – it’s
Voitec AI: Better Conversations. Better Experiences
Frustrated customers don’t wait. Expectations are higher than ever: people want natural, fast, and frictionless interactions and conversations. They don’t want to repeat themselves, wait on hold, or navigate endless menus. Whether it’s a contact centre, switchboard, or front-desk team, voice is still the first and most emotional touchpoint for many customers. If you want
Improve the First Touch in Digital Healthcare – Without Overhauling Your Tech
In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,