Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking
Powering Student Services With In-Person Online Experiences
The customer experience starts here. Learn how a higher education institution is supporting students in every step with Voitec and Surfly universal co-browsing.
- More personalised engagements with quicker resolutions, reducing the time it takes to assist during each call.
- Improved student support through overcoming communication and language challenges with real time sharing of the students screen to resolve problems.
- Enables co-browsing external websites, creating a higher service level for students.