Co-Browsing Solutions

Boost The Conversation Using Collaboration Technology

Improve the customer online experience with greater collaboration and connect with customers in real time. Co-browsing (short for collaborative browsing) solutions enable customer service agents and customers to jointly navigate through a website or mobile application. Seeing what the customer is experiencing first-hand and providing a guiding hand, makes it faster and easier to assist in a sales or customer support enquiry. Helping create a more personalised customer experience.

Co-browsing solutions can make a difference to your business in many ways to drive greater customer service, including:

  • Enhancing your contact centre platform
  • Enabling real time remote collaboration
  • Optimise the customer support and transaction journey
  •  Remote on boarding new customers
  • Improve remote selling
  • Improve issue resolution

Drive the customer experience and connect smarter with your customers today.

girl on laptop on desk

Powering Student Services With In-Person Online Experiences

The customer experience starts here. Learn how a higher education institution is supporting students in every step with Voitec and Surfly universal co-browsing.

  • More personalised engagements with quicker resolutions, reducing the time it takes to assist during each call.
  • Improved student support through overcoming communication and language challenges with real time sharing of the students screen to resolve problems.
  • Enables co-browsing external websites, creating a higher service level for students.

Securely Connect To Your Customers With Surfly, And Upgrade The Conversation

Surfly offers an advanced co-browsing technology enabling you to share your browser in real time, video chat, e-sign and edit documents securely to promote an exceptional customer experience. All within a secure Surfly session, built on top of Surfly’s interaction middleware.

Surfly enables you to create collaborative and compliant digital journeys without needing to change your application or install software, providing you with a more seamless and simplified solution.

“Together with Voitec, we will be able to put the power of Surfly’s universal co-browsing in the hands of companies that are looking for ways to improve the digital experience across their online portals,” Nicholas Piël, CEO and founder, Surfly.

INSIGHTS

Customer Service

How The Right Technology Choices Can Help Your Contact Centre

Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking

Read More »
cloud contact centres

How CX Cloud Can Maximise Your Contact Centre’s Potential

Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers

Read More »
Artificial Intelligence

Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre

In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While

Read More »
How Do Live Chat Software Applications Work? | Woman working with laptop

How Do Live Chat Software Applications Work?

Live chat is an instantaneous messaging service that allows businesses to engage with visitors to their website in real time. It can be used to initiate conversations with first-time website visitors, to interact with returning customers, and to support users who may be experiencing problems. Live chat functionality is convenient and useful for customers, offering

Read More »
Two people looking at a tablet

How a Cloud Contact Centre Can Improve Business Continuity

The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the

Read More »