Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking
SECURITYHoused in a secure data centre, CX CLOUD® delivers the resilience, performance and security needed to deliver contact centre services to customers quickly and securely.
SCALABILITYEasily scale operations up or down for operational agility when needed. Utilise the intuitive browser-based interface to get agents and supervisors up to speed and productive fast.
PAY AS YOU GOAffordable access to high-powered software that may otherwise be unobtainable through conventional purchasing methods. Pay only for what you use.
A Flexible, Virtualised Call Centre
Customer Story: Eastern Plant Hire Focused on Customer Excellence in Business Continuity Planning
A Flexible, Virtualised Call Centre
CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.
All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.
This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.
Business Case for Cloud Contact Centre
Cloud Contact Centre and the CX
The Case for Proactive Outbound Notifications
Cloud Contact Centre Mistakes to Avoid
CX CLOUD® Product Brochure
CX CLOUD® Module Brochure – Agent
CX CLOUD® Module Brochure – Supervisor
CX CLOUD® Module Brochure – Virtual Assistant
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