CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.
All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.
This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.