CX Cloud

Simplify and enhance the experience for your customers and get ultimate flexibility with cloud contact centre solutions.

CX Cloud suits businesses of every size and industry, allowing you to bring a new contact centre online within days, and new agents within hours or even minutes, offering users rich omni channel features in a powerful and intuitive agent interface.

Enjoy instant scalability, security, and disaster recovery, dedicated with total flexibility and agility.

cx cloud logo

FLEXIBILITY

CX Cloud allows your business the flexibility to eliminate capital expenditures and reduce IT overheads by removing on premises servers. Let your trusted partners take care of updates, upgrades and hardware so you can get back to the business of supporting your customers.

SECURITY

Housed in a secure data centre, CX Cloud delivers the resilience, performance and security needed to deliver contact centre services to customers quickly and securely.​

SCALABILITY

Easily scale operations up or down for operational agility when needed. Utilise the intuitive browser-based interface to get agents and supervisors up to speed and productive fast.

PAY AS YOU GO

Affordable access to high-powered software that may otherwise be unobtainable through conventional purchasing methods. Pay only for what you use.​
Co-Browsing Technology

A Flexible, Virtualised Call Centre

CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.

All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.

This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.

Keyboard & Headset

Customer Story: Eastern Plant Hire Focused on Customer Excellence in Business Continuity Planning

Eastern Plant Hire (EPH) talks about how they turned to Voitec to address business continuity requirements for their national contact centre to keep driving ‘the best service on earth’.

A Flexible, Virtualised Call Centre

CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.

All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.

This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.

Whitepapers

Click to download our CX Cloud Whitepapers

Business Case for Cloud Contact Centre

Cloud contact centres offer an excellent return on investment, providing businesses with increased flexibility, scalability and a proven model for success.

Cloud Contact Centre and the CX

Customer experience is one of the most important assets of a business, and a high functioning contact centre offers a connected and contextual customer journey.

The Case for Proactive Outbound Notifications

Provide a personalised customer experience with timely and relevant information that assists customers and streamlines processes.

Cloud Contact Centre Mistakes to Avoid

Cloud contact technology can significantly improve customer experience, but poor implementation, gaps in integration and disruptions to workflow can cause issues.

Solution Briefs

Click to download our CX Cloud Brochures

CX Cloud Product Brochure

CX Cloud is a multi-tenant cloud contact centre solution, providing a quality Contact-Centre-as-a-Service for businesses to optimise their customer experience.

CX Cloud Module Brochure – Agent

Agents are empowered to handle all interactions effectively and efficiently with CX Cloud’s flexible and easy to use interface for improved customer experience.

CX Cloud Module Brochure – Supervisor

Supervisors are able to ensure an excellent customer experience with real-time and interactive control of contact centre activity, including comprehensive analytics and features.

CX Cloud Module Brochure – Virtual Assistant

CX Cloud’s Virtual Assistant allows live agents to increase productivity and experience greater job satisfaction with the assistance of Artificial Intelligence.

INSIGHTS

Customer Service

How The Right Technology Choices Can Help Your Contact Centre

Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking

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cloud contact centres

How CX Cloud Can Maximise Your Contact Centre’s Potential

Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers

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Artificial Intelligence

Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre

In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While

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How Do Live Chat Software Applications Work? | Woman working with laptop

How Do Live Chat Software Applications Work?

Live chat is an instantaneous messaging service that allows businesses to engage with visitors to their website in real time. It can be used to initiate conversations with first-time website visitors, to interact with returning customers, and to support users who may be experiencing problems. Live chat functionality is convenient and useful for customers, offering

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Two people looking at a tablet

How a Cloud Contact Centre Can Improve Business Continuity

The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the

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