Samwin Attendant Console

Samwim AttendantThe Expertise

With more than 15 years’ experience in the very specialised field of attendant consoles for reception users, the Samwin Attendant will meet all requirements for reception users who’s organisation has moved to the Microsoft Teams or Cisco Webex Calling Unified Communications platform.

Zero Compromise on Functionality

Up until now, there has been no way for an organisation to move their reception users onto Microsoft Teams or Webex Calling platforms without compromising on features or functionality. The Samwin Attendant resolves this problem NOW!
We are deploying a fully functional and integrated Reception solution to customers NOW!

Flexible Integration Methods

Unlike all other solutions, Samwin uses industry standard WebRTC and SIP protocols to allow it to function with multiple PBX vendors at the same time to assist with a smoother transition to Microsoft Teams or Cisco Webex Calling Unified Communications platforms.

samwin agent

The Key Features

  • Presence integration into Microsoft Teams
  • Presence integration into Webex Calling
  • Integration with on premise CUCM
  • Calendar information presented from Microsoft Office 365
  • Web Based client user interface with flexible layout options for different user requirements
  • Integration into multiple directory sources – Azure active directory, on premises active directory, SQL and other bespoke truth sources
  • Full set of reporting statistics
  • Integrations into CRM, such as Salesforce and Microsoft Dynamics, or other customer databases
  • Fully functioning call handling – transfer, hold, consult transfer, in queue wait greetings – all without the requirement for the user to ‘jump’ between the Microsoft Teams or Webex client application and the Samwin user interface
  • Fast and accurate call handling

samwin Mobile Agent

Effortlessly Connect and Manage Calls with the Ultimate Mobile Solution

Experience the power of enhanced flexibility and productivity with samwin Mobile Agent. Sharing key components with the professional samwin Web Agent, samwin Mobile Agent, expands the samwin Agent family with a mobile application for Android and Apple devices. The mobile app helps minimise business disruption, staying connected, when an agent needs to complete work away from their desk.

Features for samwin Mobile Agent include:

  • Enhances call handling and integrated softphone – control calls via the app
  • Call waitlist and call history – easily view and manage waiting calls
  • Skills management – easily manage your skills and availability
  • A comprehensive directory with presence display.

samwin Mobile Agent is a helpful solution for businesses seeking a mobile application that combines convenience, flexibility, and powerful functionality.

Download now from the app stores for Android and iOS.

Solution Briefs

Click to download our samwin Brochures

samwin attendant console brochure

Seamless engagement from the first touch with the caller at the centre of attention

Local Support

Voitec is the distributor for Samwin in the ANZ region, we provide full in region pre-sales and ongoing support to our customers and partners.

Contact Us to find out more about the Samwin Attendant Console product set and how we can help you.