With more than 15 years’ experience in the very specialised field of attendant consoles for reception users, the Samwin Attendant will meet all requirements for reception users who’s organisation has moved to the Microsoft Teams or Cisco Webex Calling Unified Communications platform.
Zero Compromise on Functionality
Up until now, there has been no way for an organisation to move their reception users onto Microsoft Teams or Webex Calling platforms without compromising on features or functionality. The Samwin Attendant resolves this problem NOW!
We are deploying a fully functional and integrated Reception solution to customers NOW!
Flexible Integration Methods
Unlike all other solutions, Samwin uses industry standard WebRTC and SIP protocols to allow it to function with multiple PBX vendors at the same time to assist with a smoother transition to Microsoft Teams or Cisco Webex Calling Unified Communications platforms.
The Key Features
- Presence integration into Microsoft Teams
- Presence integration into Webex Calling
- Integration with on premise CUCM
- Calendar information presented from Microsoft Office 365
- Web Based client user interface with flexible layout options for different user requirements
- Integration into multiple directory sources – Azure active directory, on premises active directory, SQL and other bespoke truth sources
- Full set of reporting statistics
- Integrations into CRM, such as Salesforce and Microsoft Dynamics, or other customer databases
- Fully functioning call handling – transfer, hold, consult transfer, in queue wait greetings – all without the requirement for the user to ‘jump’ between the Microsoft Teams or Webex client application and the Samwin user interface
- Fast and accurate call handling
Click to download our samwin Brochures
samwin attendant console brochure
Voitec is the distributor for Samwin in the ANZ region, we provide full in region pre-sales and ongoing support to our customers and partners.
Contact Us to find out more about the Samwin Attendant Console product set and how we can help you.