Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking
Samwin Attendant Console
Samwin Attendant is ideal to meet the requirements for your reception team working in the Microsoft Teams Unified Communications platform environment.