Search

Attendant Console Solutions

The customer experience starts with the first point of contact. Equip your reception and operator attendant staff with the tools to more efficiently manage incoming calls, creating a better service experience for your customers. Attendant consoles offer superior call routing and distribution for a more streamlined and professional approach.

Discover how attendant console solutions can improve your business.

Simplified and Powerful Call Handling

Our attendant console solutions put you in control of your customer call handling. With powerful software to allow faster and easier call handling, our tools offer seamless call distribution, queue management and toggling functionality. With full integration to your digital environment, you can optimise the use of directories, staff status information and reporting tools. Improve productivity with smart analytics and better call management to increase performance across the business.

Voitec understands that not all businesses are the same. We offer a range of technology and options to ensure we can find the right solution for your business.

portrait of business woman

Samwin Attendant Console

Samwin Attendant is ideal to meet the requirements for your reception team working in the Microsoft Teams Unified Communications platform environment.

Cisco Unified Attendant Console

Cisco Unified Attendant Consoles (UACs) can help your reception team handle all calls efficiently and professionally, with advanced features for a more streamlined approach.

Arc Solutions

Designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, Arc products are flexible and scalable to cater for the most complex business scenario. The certified engineers at Voitec can help with ensuring systems are designed, installed and configured to match the precise needs of your client.

INSIGHTS

Customer Service

How The Right Technology Choices Can Help Your Contact Centre

Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking

Read More »
cloud contact centres

How CX CLOUD® Can Maximise Your Contact Centre’s Potential

Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers

Read More »
Artificial Intelligence

Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre

In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While

Read More »
How Do Live Chat Software Applications Work? | Woman working with laptop

How Do Live Chat Software Applications Work?

Live chat is an instantaneous messaging service that allows businesses to engage with visitors to their website in real time. It can be used to initiate conversations with first-time website visitors, to interact with returning customers, and to support users who may be experiencing problems. Live chat functionality is convenient and useful for customers, offering

Read More »
Two people looking at a tablet

How a Cloud Contact Centre Can Improve Business Continuity

The past year has highlighted—more than ever before—the importance for businesses to be agile and flexible in their approach to remote work. Interruptions to normal operations can be extremely costly within any industry, and it is vital that companies consider how to maintain business continuity during tumultuous times. In 2020, nearly a third of the

Read More »