Peak Amplify

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Peak Amplify, a Cisco Software Development Partner, design software solutions to strengthen your investment in Cisco Webex Calling. Take your customer experience to the next level with a range of intelligent features that inform business decisions, improve productivity and increase safety.

Improve Customer Experience and Drive Business Performance for Webex Calling

Webex Calling offers midsized businesses essential business calling capability, without the added complexity of managing a phone system infrastructure on site. Supporting a wide range of Cisco Series phones as well as the ability to make and receive calls from the Webex App on desktop and mobile devices, Webex Calling provides a superior contact centre solution.

Peak Amplify integrates seamlessly with collaboration, centre and connectivity products, with options for software add-ons and custom development.

A Cloud Solution to Drive Greater Flexibility

The cloud-based Peak Amplify solution helps provide you with a more flexible and agile customer experience, allowing you to scale your business as required. Be proactive and respond to changing call volumes in real time, with up-to-date statistics for call queues and agents and thresholds to alert your team when expected service levels are not being met.

Business continuity is important, ensuing that no matter where your team is working – in the office, mobile or home based – you can continue to manage and measure the customer experience. In a single view, explore the number of agents available, calls answered, calls waiting and more key metrics with smart contact centre technology.

Strengthen business value for Webex Calling with:

  • Peak Wallboard for Webex Calling – a cloud-based add-on designed for Cisco Webex Calling, providing real-time visibility for your contact centre. Achieve a competitive advantage with increased productivity and a better customer service experience using UCCX Wallboard.
  • Peak Analytics for Webex Calling – a cloud-based reporting add-on for Cisco Webex Calling that enables historical visibility for your contact centre. Reporting data is retained for up to twelve months, so you can view your business history and make informed decisions for future planning.

Australian Made

Peak Amplify is an Australian designed software solution. They understand the local market and the opportunities facing businesses operating in Australia. Peak Amplify was born out of addressing local challenges that businesses face to optimise their technology investment. When you work with Voitec and Peak Amplify to drive your business performance, you’re working with an experienced local partner who knows your needs and your operating environment, and who is always on hand to assist.

Further Information

Contact us today if you’re interested in learning more about Peak Wallboard and Peak Analytics for Webex Calling.