Day: December 29, 2020

Smiling assistant using a headset

Why You Need A Cloud Contact Centre to Future Proof Your Business

In recent years, a growing number of businesses have moved away from traditional, premises-based contact centres in favour of a cloud-based approach. Research shows that 90% of organisations currently use some form of cloud computing in their operations. In addition, in 2019, some 60% of workloads run via the cloud (compared to 45% in 2018).

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