Last month at AWS in Sydney, Voitec together with Creative Virtual, brought a group of senior decision-makers, digital leaders, and technical innovators together for a hands-on dive into the world of voice AI.
It wasn’t a theory session. It was a roll-up-your-sleeves kind of day, where attendees built a working voice AI in under four hours.
Before the hands-on work began, one question set the scene: Why voice AI, and why is it suddenly on everyone’s radar?
Why Voice AI, and Why Now?
Across Asia Pacific, organisations are under growing pressure to deliver faster service, keep customers happy, and support teams who are busier than ever. At the same time, AI has matured to a point where voice technology is no longer out of reach, it’s practical, accessible, and already delivering real results for businesses of all sizes.
So, the real question becomes: “What could a voice AI agent actually do for my business?”
If you’re starting to explore AI, and voice AI in particular, here are some of the most important questions worth asking:
- Could a voice AI agent take pressure off our frontline team during peak periods?
- Can we automate follow-up calls so our sales team stops spending hours chasing voicemails?
- Is there a way to handle after-hours calls so we don’t miss opportunities or leave customers waiting?
- Could a voice AI agent triage routine enquiries so our experts can focus on more complex work?
The good news? These are exactly the kinds of challenges voice AI agents are built to solve, and in many cases, the answer is a confident yes.
Voice AI isn’t about replacing people. It’s about giving teams more breathing room, improving customer experience, and unlocking efficiencies that weren’t possible before.
Where Voice AI Agents Are Already Making a Difference
If you’re weighing up whether voice AI is worth exploring, the numbers tell a compelling story. Organisations using voice AI agents today are seeing real improvements in efficiency, responsiveness, and operational performance. Here’s what the latest data shows:
Inbound support, supercharged:
- 13× ROI from automation
- 25% higher conversion than human agents
- Zero missed calls with 24/7 coverage
- Up to 40% fewer missed calls, meaning more revenue captured after hours
Outbound calling designed for stronger results:
- Calls new leads within 5 minutes
- 21× higher conversion than waiting an hour
- Up to 40 calls per minute
Smarter conversations, not just faster ones
- Voice agent that remembers past conversations and pick up where they left off
- 2.5× higher collections in financial use cases
- 34% more engagement with context-aware dialogue
- Empathy-driven scripts that build trust, not frustration
So, what does this mean for your organisation? Voice agents aren’t here to replace people, they’re here to support them. They take care of the repetitive, time-sensitive, and high-volume tasks that slow teams down, while your staff stay focused on the work that really needs their expertise.
It’s about smoother operations, happier customers, and a less stressed team, especially when things get busy.
Inside the Workshop: Building a Voice AI Agent
We designed the workshop to be practical, fast-paced, and genuinely useful. Across the half-day session, attendees worked through four key stages:
- Defining the purpose: What problem are we solving? What does success look like? Do we need sales support, internal triage, appointment booking, or something industry-specific?
- Exploring integrations: Every voice AI agent becomes powerful through what it connects to: CRM, ERP, medical platforms, real estate systems, and more.
- Crafting the prompt: This is where the “personality” of the voice AI agent comes to life. We walked through how to shape behaviour, tone, escalation rules, and conversation flow.
- Building, testing, tweaking: Using the Voitec Voice AI platform, attendees jumped between build mode, real-time testing, and rapid troubleshooting.
By the end, everyone walked away with their own working proof-of-concept voice AI agent.
Not bad for half a day’s work.
Want to Build Your Own Voice AI Agent?
We’ll be running more Build-a-Voice AI Agent sessions, in the coming months. If you missed this round, let us know your interest and we’ll keep you in the loop.
Voice AI is moving quickly; now’s the perfect time to take your first step.
Keen to chat? Reach out to the Voitec team.