Last month at AWS in Sydney, Voitec together with Creative Virtual, brought a group of senior decision-makers, digital leaders, and technical innovators together for a hands-on dive into the world of voice AI. It wasn’t a theory session. It was a roll-up-your-sleeves kind of day, where attendees built a working voice AI in under four
Modernising Telephony for Compliance, Efficiency, and Resilience For many government and enterprise organisations, voice communications remain the most critical, and often most outdated, component of their digital infrastructure. Modern communications is no longer just about dial tones and devices; it’s about resilience, compliance, data-driven insight, and enabling people to work productively from anywhere. So how
Frustrated customers don’t wait. Expectations are higher than ever: people want natural, fast, and frictionless interactions and conversations. They don’t want to repeat themselves, wait on hold, or navigate endless menus. Whether it’s a contact centre, switchboard, or front-desk team, voice is still the first and most emotional touchpoint for many customers. If you want
