Category: IVR

staff in call centre beyond ivr voice ai

Beyond IVR: What Voice AI Actually Does And Who It’s Really For

March 18, 2026

There’s a question Voitec gets asked more than any other when Voice AI comes up: “Is this just a fancy IVR?” It’s a fair question. For years, the “automated phone system” has been synonymous with rigid menus, dead ends, and the frustrated button-mashing of callers trying to reach a human. So the scepticism is understandable.

Understanding IVR and What It Could Do For Your Business

November 7, 2018

IVR or interactive voice response allows computers and humans to interact with one another via voice and keypad inputs, known as dual-tone-multi-frequency (DTMF) tones. IVR is used in telecommunications to enable interaction between customers and a company’s host system. An IVR system gives customers a series of options from which the customer can select by