Today’s customers expect to communicate with organisations whenever they want, from wherever they are, via what channel they like. Enghouse Interactive’s Communications Centre intelligently streamlines and centralises all contact types into a single, fully integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all types of interaction are identified, prioritised, routed and transacted expertly, first time, every time.
Communications Centre is a modular solution which includes: omni-channel contact centre, operator attendant console, self-service IVR, call recording, and quality monitoring. A range of additional components and integration tools allows you to add functionality as requirements and budget dictate.
With tight integration to Avaya, Cisco, NEC and Microsoft Skype for Business (SfB) voice platforms, we take advantage of best- of-breed voice communications technology to deliver exceptional contact centre functionality.
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