Built-in Intelligence for Faster, Smarter Customer Service
AI is no longer a future vision; it’s a business essential. CX CLOUD® AI is embedded intelligence that helps your team deliver exceptional customer experiences, faster. Whether you’re handling complex support issues or automating everyday enquiries, CX CLOUD® AI brings real-time intelligence to every interaction.
Empower Your Agents with CX CLOUD® AI Assist
CX CLOUD® AI Assist works behind the scenes to help agents stay focused, confident, and productive. It provides:
- Live transcription and summarisation to simplify notetaking and reduce after-call work
- Sentiment and intent detection to help agents understand customer emotion and urgency
- Intelligent knowledge suggestions that surface relevant articles instantly during conversations
The result? More accurate responses, shorter resolution times, and better outcomes for customers.
Automate with CX CLOUD® AI Bots
CX CLOUD® AI Bots take the pressure off your team by handling routine tasks and queries. Using both prompt-based and knowledge-based AI, bots can:
- Respond to common customer questions
- Route conversations based on user intent
- Trigger workflows or escalate to a human when needed
It’s automation that doesn’t compromise the experience – customers get fast, accurate answers while your team focuses on complex cases.
Choose the Intelligence That Works for You
CX CLOUD® AI is built on an open framework, giving you the freedom to choose the AI models that fit your business. Whether you use out-of-the-box tools or integrate leading engines like: Google CCAI, OpenAI and AWS AI. You’re in control of how you apply AI across your contact centre.
Why It Matters
As customer expectations rise, so does the need for speed, context, and consistency. CX CLOUD® AI brings together the tools you need to meet these demands – without adding complexity or cost. It’s intelligence where it counts, and it’s built in from day one.