Use Case: Navigating Healthcare with Precision

Streamlining Communications from the First Touch with HL7 FHIR Integration

Hospitals and healthcare providers can enhance their operator centre experience for patients, the community, and staff with samwin attendant console and HL7 FHIR integration. Delivering a connected experience.

Voitec Healthcare Solutions​

Empowering Connections, Ensuring Care.

Delivering Specialised Healthcare Voice Solutions.

samwin Healthcare Interoperability with HL7 FHIR

First, what is HL7 FHIR? Fast Healthcare Interoperability Resources (FHIR) is the global industry standard, created by non-profit Health Level Seven International (HL7), for passing healthcare data between systems, improving interoperability. Creating a modern and efficient healthcare industry data exchange.

With HL7 FHIR healthcare interoperability, samwin attendant console empowers connections and streamlines the call handing process for hospitals and healthcare providers. HL7 FHIR ensures the right access requirements for the switchboard to add in the patients location into the directory.

The ability to seamlessly locate and connect with the patient throughout their stay improves the efficiency, accuracy, and quality of healthcare services by enabling better communication and interoperability between different healthcare IT systems.

Improving the Experience from the First Touch

The samwin attendant console interfaces seamlessly with the hospital’s technology stack via HL7 FHIR. This integration improves the call flow through:

  • Patient Location Directory: Attendants can seamlessly locate patients within the hospital, from admission to discharge, ensuring timely and personalised care.
  • Automated Data Retrieval: Directory location information is automatically pulled from the hospital’s standard systems and presented in the samwin directory.
  • Ease of Access: The user-friendly interface of samwin ensures that attendants can effortlessly navigate through directory contact information.

The Benefits:

The integration of samwin attendant console with HL7 FHIR makes it easier to connect and manage the communications flow, with:

  • Increased Efficiency: Quick access to patient location data reduces call handling times, allowing attendants to manage communications more effectively.
  • Enhanced Data Accuracy: Updates for patient location ensures attendants are working with the most current information, minimising errors.
  • Improved Coordination: The seamless exchange of data with HL7 FHIR interoperability between systems leads to better coordination among healthcare teams.
  • Transparency: Patients and their families can be informed about the patient’s location, fostering trust and satisfaction.

The samwin attendant console, integrated with HL7 FHIR, not only supports healthcare communications delivery but also elevates it to new heights of efficiency and patient-centred care.