One Interface. All the Power.
Heedify transforms Microsoft Teams into a powerful communication hub for receptionists and front-line teams, seamlessly integrating with the platform to elevate the customer experience and simplify administration.
Unlock the Power of Heedify
Whether you’re managing a single front desk or a nationwide network of sites, the Heedify Attendant Console for Microsoft Teams is built to simplify complexity and elevate every customer interaction. Here’s how Heedify transforms your call management experience:
Single Pane of Glass Management.
No more switching between systems. Heedify brings it all together:
- Set up and running in under an hour
- Manage multiple sites with delegated admin rights
- Centralised visibility across your Teams phone environment
Advanced Call Management.
Handle every call with confidence and speed:
- One-click call transfer, consult, and park
- Smart contact search to find the right person fast
- Real-time queue monitoring to manage demand
Total Contact Control.
Bring your contact ecosystem under one roof:
- Integration with Azure, Microsoft Teams & your CRM
- Create and manage external contacts directly in the console
- Presence-aware directory for smarter handoffs
Intelligent Call Queuing.
Keep callers informed and reduce frustration:
- Skills-based routing to the best available staff member
- Queue announcements and estimated wait times
- Queue over flow to help manage staffing availability
VIP Caller Prioritisation.
Give top-tier clients the treatment they deserve:
- Tag and prioritise VIPs
- Enable skip-the-queue routing
- Use configurable scoring to dynamically identify high-value callers
Actionable Intelligence.
Turn every call into insight:
- Real-time queue activity analytics tracking
- Detailed reporting on wait times, volumes, and outcomes
- Power BI dashboard integration for advanced analysis
Ready to See Heedify in Action?
Discover how your team can deliver faster, smarter, and more personalised call handling – from one intuitive console.