If you’re running a busy front desk or handling call transfers all day, you know how important it is for your attendant console to work smoothly with Microsoft Teams. Any delay, glitch, or mismatch slows you down and that’s not great for callers or staff.
That’s why Heedify achieving Microsoft’s Unify Certification is such a win. It’s not just a technical tick-box; it delivers real business benefits for organisations that rely on their attendant console to keep communication flowing.
A console that plays perfectly with Teams
Microsoft’s certification process is tough. Solutions are tested against strict requirements for stability, integration quality, security, and user experience. Heedify meeting these standards means one thing: it truly works the way Microsoft intends.
For your business, that gives you confidence. Your attendant console isn’t using workarounds or “close enough” integrations, it’s officially validated to operate smoothly inside your Teams environment. Every transfer, search, presence check, and directory lookup behaves predictably and reliably.
Smoother workflows, fewer support requests
An attendant console is the front door for your organisation. With Microsoft certification, Heedify delivers a cleaner, tighter integration that reduces friction for both users and IT.
Operators get faster performance, more accurate presence information, and consistent behaviour across devices. IT teams get fewer odd errors to fix, simpler setup, and the reassurance that updates won’t break anything.
It all adds up to less time troubleshooting and more time helping people get where they need to go.
Better visibility and smarter decisions
Heedify’s strength lies in the quality of the insights it provides. With certified integration, you can trust the accuracy of analytics across call handling, transfer behaviour, operator workload, and service performance.
That data becomes a powerful tool for improving responsiveness, managing peak periods, and supporting a polished, professional front-of-house experience.
Built for the future
Certification also means long-term stability. Heedify stays aligned with Microsoft’s roadmap and security model, so your attendant console remains compatible and dependable, well into the future.
See Heedify in action
Curious how Heedify could streamline call handling in your business? Get in touch with Voitec and we’ll organise a demo so you can get a proper look at what it can do.