Voitec Appointed as Official Distributor for Heedify in Australia and New Zealand

Heedify delivers the only truly native attendant console for Microsoft Teams, now available through Voitec.

Voitec is pleased to announce its appointment as the official distributor of Heedify, a powerful attendant console for Microsoft Teams, across Australia and New Zealand.

Heedify is redefining receptionist software by delivering a native Teams experience that improves how businesses handle calls, route enquiries, and manage caller interactions. As Microsoft Teams becomes the central hub for workplace communication, Heedify’s seamless integration ensures receptionists and customer service teams are equipped with tools that are efficient and optimised for modern workflows.

The Heedify Attendant Console transforms customer service delivery with:

Native Microsoft Teams integration – no plugins, no workarounds, just a seamless Teams experience.
Enhanced customer experience – better call treatment, faster routing, and smoother IVR navigation.
Simplified administration – clean user interface and delegated admin controls for single or multisite operations.

“Heedify enables organisations to elevate their first impressions,” said Mefteh Werghemmi, Co-founder of Heedify. “It was designed with Microsoft Teams in mind to streamline call flow, reduce wait times, and improve service levels – all from within the Teams environment. Organisations like NHS Royal Marsden and Endrix are already seeing the benefits, and we’re excited to partner with Voitec to bring Heedify to businesses across Australia and New Zealand.”

“Heedify brings a level of simplicity and integration that fits naturally into the way many organisations are already using Microsoft Teams,” said Mark Owens, Managing Director at Voitec. “At Voitec, we’ve spent years working closely with businesses across Australia and New Zealand to understand the complexities of their IT environments and solve real-world problems. This partnership gives us the opportunity to offer a solution that improves how frontline staff manage calls and customer interactions – without the overhead of disconnected systems or complex deployments.”

Heedify Attendant Console is your Microsoft Teams receptionist software – a solution built for the frontline of your customer service operations. It can be deployed in under 60 minutes, with no complex infrastructure or third-party plugins required. With Voitec’s local expertise and support, Heedify is now available to help ANZ organisations modernise their voice experience quickly and efficiently.

For more information:

About Voitec:

Voitec is a leading distributor of communications solutions, delivering cutting-edge technology to help businesses in Australia and New Zealand improve their communications infrastructure and enhance the customer experience.

About Heedify:

Heedify is your Microsoft Teams receptionist software. We turn attendant console technology into a customer service companion. Companies like NHS Royal Marsden, Endrix and Cerfrance use Heedify to streamline call flow management and optimise processes in real time.