Certified by Prescient Security
Strengthening Information Security for Our Partners
Voitec has successfully achieved ISO 27001 certification, a milestone that reflects our unwavering commitment to information security and client trust.
This internationally recognised standard validates the rigorous processes we’ve implemented to protect sensitive data across our operations, and it’s a testament to the dedication of our entire team.
For a company that works closely with System Integrators across Australia, New Zealand, and Asia, handling critical communications infrastructure for sectors including health, finance, and legal services, this certification isn’t just a badge of honour – it’s a fundamental requirement for the partnerships we build and the solutions we deploy.
Understanding ISO/IEC 27001:2022 Certification: The Gold Standard for Information Security
ISO/IEC 27001:2022 is the international standard for Information Security Management Systems (ISMS). Established by the International Organisation for Standardisation, it provides a systematic approach to managing sensitive company and client information, ensuring it remains secure through people, processes, and technology.
The standard requires organisations to identify potential security threats, assess risks, and implement comprehensive controls to mitigate them. It’s not a one-time achievement but an ongoing commitment to maintaining and continuously improving security practices. For Voitec, this means every aspect of our operations, from how we handle client data to how our engineers access systems remotely, has been scrutinised, documented, and secured to meet exacting international standards.
Why Information Security Matters in Our Industry
In the voice communications and contact centre space, we’re entrusted with access to our clients’ most sensitive infrastructure. When our engineers configure Microsoft Teams integrations, deploy attendant consoles, or implement contact centre solutions, we’re working within systems that handle confidential conversations, customer data, and business-critical communications.
A security breach in this environment doesn’t just mean data loss: it can compromise client operations, damage reputations, and undermine the trust that System Integrators place in us as their technical partner. ISO/IEC 27001:2022 Certification demonstrates that we take this responsibility seriously, with proven processes that protect against both external threats and internal vulnerabilities.
The certification process itself was rigorous, requiring us to map every information flow, document security procedures, train our team comprehensively, and undergo independent audits. It wasn’t merely about ticking boxes; it fundamentally strengthened how we operate and reinforced our culture of security awareness.
The Benefits: Beyond Compliance
Achieving ISO/IEC 27001:2022 Certification has delivered tangible benefits beyond the certification itself. Our risk management processes are now more robust, enabling us to identify and address potential security issues before they become problems. Our documentation is clearer, our procedures more consistent, and our team more confident in handling sensitive information appropriately.
We’ve also enhanced our incident response capabilities. Should any security concern arise, we have established protocols to respond swiftly and effectively, minimising impact and ensuring transparency with affected parties.
Internally, the certification has fostered a heightened security culture. Every team member understands their role in protecting information. This collective responsibility ensures security isn’t just an IT concern, it’s embedded in everything we do.
Positive Impacts for Our Clients and Partners
For the System Integrators we support, ISO/IEC 27001:2022 Certification provides valuable assurance. When you engage Voitec to deploy solutions on your behalf, you can confidently communicate to your clients that your technical partner meets internationally recognised security standards.
This is particularly significant when working in regulated industries. Health organisations, financial institutions, and legal firms increasingly require their suppliers to demonstrate robust information security management. Our certification simplifies your procurement processes and strengthens your competitive position.
Moreover, it reinforces the partnership approach we’ve always championed. You’re not just working with a vendor; you’re collaborating with a certified, security-conscious organisation that understands the gravity of protecting your clients’ information as diligently as we protect our own.
We view this not as a destination but as a framework for continuous improvement. As threats evolve and technology advances, we’ll continue refining our security practices to ensure Voitec remains a trusted partner you can rely on for secure, professional deployments across the region.