Meet samwin AI·ttendant – The Intelligent Evolution of the Attendant Console
Welcome to the New Era of AI-Driven Communications.
samwin brings AI to your front desk with samwin AI·ttendant, a next-generation AI attendant console designed for modern enterprise communications.
It combines real-time intelligence, flexible deployment, and intuitive design to make call handling smarter, faster, and always available.
Powered by OpenAI technology, samwin enhances every interaction – from routing calls and managing overflow to providing 24/7 after-hours coverage – all while keeping your data secure within your existing samwin environment.
Featured at Cisco Live in Melbourne
Meet samwin AI·ttendant, an intelligent assistant that transforms call handling through automation and AI. Deliver faster responses, enhance caller experiences, and empower your team to work smarter.
Smarter Conversations. Human-Like Understanding.
The samwin AI·ttendant transforms how your organisation handles incoming calls. It listens, understands, and acts – intelligently routing calls, logging requests, and even generating follow-up emails when needed.
samwin AI·ttendant delivers:
- Real-time AI conversations for instant responses
- Shorter wait times and higher customer satisfaction
- Hybrid AI + human workflows for efficiency and flexibility
- Full control of data within your trusted domain infrastructure
Even after hours, your team remains available – with AI as your new digital colleague.
Seamless Integration with Microsoft Teams & Cisco Webex
Samwin connects effortlessly with Microsoft Teams and Cisco Webex, unifying communication across platforms. Enjoy real-time presence sync, independent call routing, and a consistent user experience across both environments.
Keeping your communications simple, connected, and under control.
samwin for Healthcare – Empowering Critical Communications
In healthcare environments where every second counts, samwin Healthcare ensures calls reach the right person, fast.
The Samwin Attendant Console streamlines communications across hospitals, clinics, and aged-care facilities, supporting front-desk and clinical teams with reliable, intelligent voice technology.
By improving collaboration, reducing response times, and integrating seamlessly with existing UC systems, samwin helps healthcare organisations deliver better coordination and improved patient care.
samwin Mobile Agent – Stay Connected Anywhere
Experience the freedom of seamless connectivity and enhanced call management with samwin Mobile Agent.
Manage calls, collaborate with your team, and stay connected on the go – wherever you work.
Say goodbye to conventional phone lines and empower your team to work smarter and more efficiently with the ultimate mobile attendant solution.
Frequently Asked Questions
samwin AI·ttendant is a fully AI-driven virtual attendant that engages callers in real time. It accesses the samwin presence and directory to instantly connect callers to the right person – or, if they’re unavailable, automatically sends follow-up emails to keep communication flowing.
Unlike static IVR systems, AI·ttendant uses real-time natural language understanding (NLU) to interpret caller intent and deliver human-like responses.
It has been designed to complement them for modern business. AI·ttendant handles routine tasks so your human team can focus on high-value, complex conversations.
Yes. All AI processes operate within your existing samwin infrastructure, ensuring data privacy and compliance.
Absolutely. AI·ttendant integrates directly into your current system without disruption.
Contact our team for a guided demo or upgrade consultation.
samwin Mobile Agent
Effortlessly Connect and Manage Calls with the Ultimate Mobile Solution
Experience the power of enhanced flexibility and productivity with samwin Mobile Agent. Sharing key components with the professional samwin Web Agent, samwin Mobile Agent, expands the samwin Agent family with a mobile application for Android and Apple devices. The mobile app helps minimise business disruption, staying connected, when an agent needs to complete work away from their desk.
Features for samwin Mobile Agent include:
- Enhances call handling and integrated softphone – control calls via the app
- Call waitlist and call history – easily view and manage waiting calls
- Skills management – easily manage your skills and availability
- A comprehensive directory with presence display.
samwin Mobile Agent is a helpful solution for businesses seeking a mobile application that combines convenience, flexibility, and powerful functionality.
Solution Briefs
Click to download our samwin Brochures
samwin Healthcare Solutions
Local Support
Voitec is the distributor for Samwin in the ANZ region, we provide full in region pre-sales and ongoing support to our customers and partners.
Contact Us to find out more about the Samwin Attendant Console product set and how we can help you.