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Tag: Co-Browsing API

surfly co browse call centre staff

Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration

October 29, 2025

In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact

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Support agent using secure browser-based co-browsing during an online customer service session

Secure Co-Browsing: Helping Customers Without Compromising Their Privacy

September 15, 2025

Often the customer experience goes beyond simple conversations—it’s about solving problems together, in real time. Secure co-browsing has emerged as a game-changing tool that enables visual customer communication that enhances the online customer experience without compromising privacy or compliance. Unlike screen sharing, secure co-browsing is limited to a single tab. This focused, visual customer communication

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