Helping Students Navigate Complexity: Co-Browsing for a Frictionless Digital Experience
January 28, 2026
Digital native students are comfortable online, but quick to disengage when faced with digital friction. Whether it’s a confusing application form, a glitchy course portal, or unclear steps in a financial aid process, even small hurdles can stall momentum. What they want is instant, intuitive support and a great digital experience. For many higher education