voice AI Archives

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From Friction to Flow: Why Voice AI is the Strategic Upgrade Your Customer Experience Needs

January 21, 2026

Understanding the Technology Transforming Customer Interactions The AI customer service landscape is evolving rapidly. Simple automated systems have transformed into sophisticated conversational AI agents handling complex interactions with remarkable precision. But what sets modern Voice AI apart, and why are organisations making this shift now? At Voitec, we work with System Integrators across Australia and

Inside Voitec’s Voice AI Agent Workshop: Why Voice AI’s Moment Is Now

December 5, 2025

Last month at AWS in Sydney, Voitec together with Creative Virtual, brought a group of senior decision-makers, digital leaders, and technical innovators together for a hands-on dive into the world of voice AI. It wasn’t a theory session. It was a roll-up-your-sleeves kind of day, where attendees built a working voice AI in under four

Building a Foundation for Modern Communications

November 25, 2025

Modernising Telephony for Compliance, Efficiency, and Resilience For many government and enterprise organisations, voice communications remain the most critical, and often most outdated, component of their digital infrastructure. Modern communications is no longer just about dial tones and devices; it’s about resilience, compliance, data-driven insight, and enabling people to work productively from anywhere. So how

Tag: voice AI

From Friction to Flow: Why Voice AI is the Strategic Upgrade Your Customer Experience Needs

Inside Voitec’s Voice AI Agent Workshop: Why Voice AI’s Moment Is Now

Building a Foundation for Modern Communications