Use Case: Customer Engagement

Transform your customer engagement with a more personalised digital journey. Surfly universal co-browsing enables visual collaboration across the digital journey for your customers. Improving customer satisfaction, faster resolution and engaging as if you were sitting side-by-side.

Seamless, collaborative customer journeys

Surfly enhances the customers digital experience enabling full remote collaboration and visual engagement across your website or portal. Co-browsing allows your team to seamlessly be a helping hand to assist and guide customers through your digital platforms.

Leverage existing tools and technology

Rapidly innovate your customer journey with Surfly universal co-browsing. Creating a collaborative digital transformation, whilst utilising your existing tools and technology platforms. Using application programming interface (API) you can add Surfly to compliment your existing technology stack, improving the agent and customer experience. Surfly can be fully customised, so your website becomes a branded collaboration platform.

Measuring success

Your data is yours, Surfly does not capture any data from the collaboration session. Full auditing capabilities enable you to help the customer remain compliant in every interaction and you are able to review each interaction that occurs, to help measure the success and effectiveness of your service level provided.