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CX CLOUD®

Simplify and enhance customer experience and get ultimate flexibility with cloud contact centre solutions.

CX CLOUD® suits businesses of every size and industry, allowing you to bring a new contact centre online within days, and new agents within hours or even minutes, offering users rich omni channel features in a powerful and intuitive agent interface.

Enjoy instant scalability, security, and disaster recovery, dedicated with total flexibility and agility.

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FLEXIBILITY

CX CLOUD® allows your business the flexibility to eliminate capital expenditures and reduce IT overheads by removing on premises servers. Let your trusted partners take care of updates, upgrades and hardware so you can get back to the business of supporting your customers.

SECURITY

Housed in a secure data centre, CX CLOUD® delivers the resilience, performance and security needed to deliver contact centre services to customers quickly and securely.​

SCALABILITY

Easily scale operations up or down for operational agility when needed. Utilise the intuitive browser-based interface to get agents and supervisors up to speed and productive fast.

PAY AS YOU GO

Affordable access to high-powered software that may otherwise be unobtainable through conventional purchasing methods. Pay only for what you use.​
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A Flexible, Virtualised Call Centre

CX CLOUD® offers an entire suite of multimedia communication applications in a unified and comprehensive customer experience management platform. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.

All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.

This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.

Keyboard & Headset

Customer Story: Eastern Plant Hire Focused on Customer Excellence in Business Continuity Planning

Eastern Plant Hire (EPH) talks about how they turned to Voitec to address business continuity requirements for their national contact centre to keep driving ‘the best service on earth’.

A Flexible, Virtualised Call Centre

CX Cloud offers an entire suite of multimedia communication applications in a unified and comprehensive system. This means that customer service agents can deploy any combination of voice communications, email, real time chat and social media to securely address customer queries.

All data is stored on our private servers to ensure that it is thoroughly secured. This offers unparalleled analytical possibilities to help optimise communications for both agents and customers. With instantaneous reporting and quality monitoring applications, authorised supervisor users can have more information at their disposal to drive productivity.

This customer service solution can be deployed instantaneously, to replace or complement existing communications infrastructure and employment structure. It also offers unrivalled flexibility in terms of operations, allowing for a decentralised network of customer-service agents to work in a variety of locations.

Whitepapers

Click to download our CX CLOUD® Whitepapers​

Business Case for Cloud Contact Centre

Cloud contact centres offer an excellent return on investment, providing businesses with increased flexibility, scalability and a proven model for success.

Cloud Contact Centre and the CX

Customer experience is one of the most important assets of a business, and a high functioning contact centre offers a connected and contextual customer journey.

The Case for Proactive Outbound Notifications

Provide a personalised customer experience with timely and relevant information that assists customers and streamlines processes.

Cloud Contact Centre Mistakes to Avoid

Cloud contact technology can significantly improve customer experience, but poor implementation, gaps in integration and disruptions to workflow can cause issues.

Solution Briefs

Click to download our CX CLOUD® Brochures

CX CLOUD® Product Brochure

CX CLOUD® is a multi-tenant cloud contact centre solution, providing a quality Contact-Centre-as-a-Service for businesses to optimise their customer experience.

CX CLOUD® Module Brochure – Agent

Agents are empowered to handle all interactions effectively and efficiently with CX CLOUD®. It is a flexible and easy to use interface for improved customer experience.

CX CLOUD® Module Brochure – Supervisor

Supervisors are able to ensure an excellent customer experience with real-time and interactive control of contact centre activity, including comprehensive analytics and features.

CX CLOUD® Module Brochure – Virtual Assistant

The CX CLOUD® Virtual Assistant allows live agents to increase productivity and experience greater job satisfaction with the assistance of Artificial Intelligence.

INSIGHTS

medical staff phone not working

Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector

In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident

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Customer Service Representative

Transforming the Customer Experience: CX CLOUD® Seamless CRM Integration with Microsoft Dynamics

In today’s fast-paced business environment, providing exceptional customer service is crucial for maintaining customer satisfaction and loyalty. A well-integrated contact centre solution can significantly enhance customer interactions and streamline operations. Empower your customer service team and personalise the customer experience with CX CLOUD® and its seamless customer relationship management (CRM) integration into Microsoft Dynamics.

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Customer Service

How The Right Technology Choices Can Help Your Contact Centre

Modern contact centres rely on sophisticated technology to operate at their full potential. Using the right mix of technology to support live agents improves productivity, enhances the customer service experience, provides opportunities to coach and retain talented staff, and ultimately boosts customer loyalty and revenue. There are many types of technology available to businesses looking

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cloud contact centres

How CX CLOUD® Can Maximise Your Contact Centre’s Potential

Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers

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Artificial Intelligence

Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre

In an increasingly fast-paced world, the expectations of modern consumers are continually evolving. Now more than ever, customers expect almost immediate responses from businesses when they have a question or issue. Recent data gathered by Salesforce reveals that 64% of consumers expect real-time responses, with millennials in particular having an expectation of instant replies. While

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