Day: August 17, 2020

Co-Browsing Technology

How Co-Browsing Technology Can Improve Customer Service

Customer service is becoming increasingly digitised. As such, new technologies that facilitate improved digital customer service and enhanced experiences for contact centre agents are quickly evolving. A perfect example of is co-browsing technology. It enables agents to efficiently diagnose a customer’s problem and provide a tailored, step-by-step solution. Co-browsing technology has developed over the years

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