The customer experience starts with the first point of contact. Equip your reception and operator attendant staff with the tools to more efficiently manage incoming calls, creating a better service experience for your customers. Attendant consoles offer superior call routing and distribution for a more streamlined and professional approach.
Discover how attendant console solutions can improve your business.
Simplified and Powerful Call Handling
Our attendant console solutions put you in control of your customer call handling. With powerful software to allow faster and easier call handling, our tools offer seamless call distribution, queue management and toggling functionality. With full integration to your digital environment, you can optimise the use of directories, staff status information and reporting tools. Improve productivity with smart analytics and better call management to increase performance across the business.
Voitec understands that not all businesses are the same. We offer a range of technology and options to ensure we can find the right solution for your business.
Samwin Attendant Console
Samwin Attendant is ideal to meet the requirements for your reception team working in the Microsoft Teams Unified Communications platform environment.
Cisco Unified Attendant Console
Cisco Unified Attendant Consoles (UACs) can help your reception team handle all calls efficiently and professionally, with advanced features for a more streamlined approach.
Arc Solutions
Designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, Arc products are flexible and scalable to cater for the most complex business scenario. The certified engineers at Voitec can help with ensuring systems are designed, installed and configured to match the precise needs of your client.
INSIGHTS
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Transforming the Customer Experience: CX CLOUD® Seamless CRM Integration with Microsoft Dynamics
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How The Right Technology Choices Can Help Your Contact Centre
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What Is A Customer Service Desk (And How Do They Improve Customer Experience)?
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How CX CLOUD® Can Maximise Your Contact Centre’s Potential
Agility and the speed to adapt has proven to be a critical business continuity factor over the past year. Cloud adoption – and cloud contact centres – accelerating faster than expected prior to the global COVID-19 pandemic. 2020 has highlighted more than ever the need to have an efficient and effective contact centre for customers
Maintaining Balance Between Live Agents and AI in a Cloud Contact Centre
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