Category: Computer Telephony

Voitec // PeterConnect

Enabling Meaningful Connections for Your Business

PeterConnects expands into the Australia, New Zealand and Asia markets with Voitec. Today Voitec announced a strategic partnership with communication software provider PeterConnects. As an increasing number of customers migrate their telephony systems to the cloud, PeterConnects aims to offer more businesses a direct route to getting there. Through this exciting new partnership, Voitec and

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Man sitting at his desk smiling with a headset on his computer

What is Automatic Call Distribution (ACD)?

Automatic Call Distribution (ACD) is an old term. It refers to the mechanism of transferring calls to agents. These days, ACD is called ‘call forwarding’. This mechanism has been improved over time and is now an essential aspect of the customer experience. Instead of just transferring a call to an agent, it’s now about transferring

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Customer Relationship Management CRM

Computer Telephony Integration and Customer Relationship Management

Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) are mutually-beneficial technologies that should be integrated. Integration opens up a whole range of benefits for call centres and sales teams, as well as corporations seeking to economise and improve CRM. Developments in software mean integration is as simple as finding a provider and having the

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