Customer Relationship Management (CRM) Archives

Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector

May 6, 2024

In the wake of the Optus network outage on the 8th November 2023, the fragility of Australia’s telecommunications infrastructure was starkly revealed. The outage not only disrupted everyday life but also posed, significant challenges to critical services, including hospitals and healthcare providers. The Australian Government’s report released on the 30th April 2024, on the incident

Computer Telephony Integration and Customer Relationship Management

December 19, 2018

Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) are mutually-beneficial technologies that should be integrated. Integration opens up a whole range of benefits for call centres and sales teams, as well as corporations seeking to economise and improve CRM. Developments in software mean integration is as simple as finding a provider and having the

Category: Customer Relationship Management (CRM)

Broken Lines! Voice AI a Game Changer for Continuous Communications for the Healthcare Sector

Computer Telephony Integration and Customer Relationship Management