Contact Centre Service Provider

Virtual Contact Center Technology from Voitec

CosmoComWhether you are looking for a 5 seat contact centre or a 5000 seat contact centre, Voitec can deliver a contact centre solution for you using Contact Centre Service Provider or CCSP. The virtual call center from Voitec allows organizations to manage and use agents in multiple locations as a single entity, provides every agent with all functions and features, and enables seamless call routing and transferring across multiple sites. Everyone is talking about virtual contact centres, Voitec offers this today.

CCSP is a flagship product of Enghouse Interactive and the ideal vehicle for enterprises to obtain the benefits of Unified Customer Communications and contact center consolidation. A unified, all-IP contact center suite that includes multi-channel ACD, IVVR (Voice and Video), CTI, predictive dialing, interaction history, recording, reporting, and administrative tools, CCSP offers distinct advantages over all alternatives in the market today.

Because of its all-IP architecture, CCSP is inherently virtual, so unlike legacy platforms, it supports home agents and multiple sites right out of the box. It is not dependent on legacy PBX integration or local CTI connectors, it is pure Contact Centre on Demand (CCoD). The cost reduction opportunity represented by cloud delivery is irrefutable, but the main benefit is that your organization will achieve all the advantages of a large, expensive Contact Centre, but without the capital costs and issues of installing and maintaining the technology. As a virtualized solution, CCSP delivers large scale functionality, centralized management and administration, but without the need for costly capital equipment investments. CCSP’s IP architecture makes virtualization feasible and affordable. CCSP can facilitate your transition to Contact Centre on Demand (CCoD) so that you can compete effectively with very large players who have invested heavily in developing their own technology to support these capabilities.

Telcos and other Service Providers use CCSP to provide contact center solutions to their end user customers using multiple deployment strategies. From offering cloud-based contact center services under the increasingly popular hosted, multi-tenant platform model, to the dedicated hosting model, to community clouds, and the traditional premises-based resale model, service providers can benefit from the economies of scale found using one technology for all deployment methods. In addition, many fixed and mobile service providers are improving their own customer care at reduced costs by using CCSP internally as well. Customers include many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, it is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.

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