A strong brand is more than just a logo—it’s the experience you create at every touchpoint. When bringing collaboration online, every interaction should feel like an extension of your brand. That’s why Surfly co-browsing is fully white labelled, allowing you to customise the co-browsing platform with your own styles and seamlessly integrate it into existing workflows. Your agents can keep using the tools they know, while customers enjoy a frictionless, branded experience across familiar communication channels. Let’s explore how you can make online collaboration truly your own—without disrupting the way you work.
Create a Seamless, Branded Collaboration Experience
With Surfly co-browsing, digital collaboration becomes a natural extension of your service, seamlessly blending into your brand’s style and workflows. Instead of forcing predefined steps or rigid templates, this co browsing technology gives you full control over how sessions look and feel.
- Customisable customer journeys – use Surfly’s powerful JavaScript API to design a co-browsing experience that aligns with your brand. Decide who starts a session, where they click, and how interactions unfold—all without disrupting existing workflows.
- Integrated and intuitive – Surfly runs directly from your website, allowing you to create a collaborative space that feels like an organic part of your platform. No forced templates or restrictive designs—just a flexible co-browsing solution tailored to your needs.
- Empowering your brand – you know your customers best, and Surfly is designed as a toolkit to support your unique approach. Build the experience that works for you, ensuring every interaction strengthens your brand identity.
With Surfly, you’re not just adding co-browsing platform—you’re enhancing your digital presence with a solution that feels completely your own.
Seamless Communication Through Your Existing Channels
Surfly co-browsing makes it easy to connect with customers using the communication channels they already know and trust. Instead of forcing new workflows, you can integrate Surfly into your existing setup for a smooth, branded experience.
- Flexible link sharing – customers can join a Surfly session by simply clicking a link. You can send this link via SMS, email, or any other channel you already use. Surfly also supports webhooks, allowing you to trigger automated messages at the right time with the right content.
- Branded and secure invitations – maintain customer trust by using custom domains, so invite links appear as part of your website. This reassures users that they are engaging with your brand, reducing concerns about phishing or unfamiliar URLs.
- Consistent customer experience – Surfly ensures all interactions align with your brand’s style and communication preferences. Whether through email, chat, or your CRM, every touchpoint remains seamless and familiar.
By integrating co-browsing technology into your existing channels, you can enhance collaboration without disrupting the way you already connect with your customers.
Effortless Integration into Existing Agent Workflows
Surfly co-browsing is designed to fit seamlessly into your agents’ existing workflows, ensuring a smooth experience without the need for new tools or complex onboarding. Whether through white labelling, embedding, or API integration, Surfly adapts to your environment.
- Fully white-labelled experience – remove all Surfly branding and customise the platform with your own logos and colours, making it feel like a natural part of your ecosystem.
- Embedded in existing tools – agents don’t need to switch platforms—Surfly can be fully embedded into your current CRM, helpdesk, or collaboration tools. Prefer deeper integration? Use Surfly’s API to access its features directly within your systems.
- Seamless access with single sign-on (SSO) – no need for new passwords or logins. Surfly supports SSO, allowing agents to sign in with their existing credentials for a frictionless experience.
- Flexible hosting options – whether you choose a cloud-based deployment or prefer to host Surfly on your own servers, you retain full control over your collaborative experience.
With Surfly’s co-browsing technology, your agents can keep working the way they always have—just with enhanced co-browsing capabilities built right into their daily tools.
Surfly empowers you to create a seamless, fully branded co-browsing experience that integrates effortlessly into your existing workflows and communication channels. No disruptions, no compromises—just a powerful way to collaborate with customers while keeping your brand front and centre. Ready to see Surfly in action? Let’s get started.