If you work in customer support, sales, or any role where you guide clients through web-based processes, chances are you’ve used web browser screen sharing at some point. It’s familiar, easy, and gets the job done – mostly. But as customer expectations grow and security standards tighten, traditional screen sharing tools are starting to show
Let’s face it – financial services customers expect more than just secure transactions and prompt service. They want guidance, clarity, and confidence at every step. And when it comes to complex products – like applying for a loan, selecting an insurance plan, or navigating a digital onboarding process – they want someone to guide them
If you’re searching for a seamless way to collaborate with customers online without requiring them to install software or compromise security, then Surfly could be exactly what you need. With its powerful co-browsing capabilities and a focus on both ease of use and compliance, the Surfly app is making waves in the world of digital
A strong brand is more than just a logo—it’s the experience you create at every touchpoint. When bringing collaboration online, every interaction should feel like an extension of your brand. That’s why Surfly co-browsing is fully white labelled, allowing you to customise the co-browsing platform with your own styles and seamlessly integrate it into existing
Bringing your offering to market quickly is crucial, and with Surfly, you can cut your deployment time in half compared to other tools. Surfly’s unique virtual web session technology means no co-browsing code, making implementation, adoption, and rollout effortless. Let’s explore how Surfly simplifies co-browsing and how you can implement to enhance interactive customer support
Mastering Universal Co-Browsing Helping customers online should be effortless, but many co-browsing software fall short – limiting where you can collaborate and what you can share. These restrictions create frustration for both businesses and their customers, making seamless support a challenge. Surfly takes a different approach, enabling true universal co-browsing without the usual roadblocks. In
4 steps to keep your interactions safe and compliant Visual customer communication is essential for delivering exceptional support and seamless online experiences. However, with 97% of consumers prioritising data privacy, businesses must ensure their web sharing technology is not only effective but also secure—ensuring customer trust is more critical than ever. Businesses across all industries
In an era when customer experience defines brand loyalty, businesses are constantly searching for innovative solutions to deliver seamless and personalised interactions. Collaborative browsing, or co-browsing, has emerged as a transformative tool in this regard, offering real-time assistance that redefines customer support. Let’s delve into the technology behind co-browsing, its benefits, and how companies like
Why Surfly Excels Over Other Co-Browsing and Digital Collaboration Technologies When it comes to digital collaboration tools, technologies like Surfly universal co-browsing, embedded co-browsing, remote browsers, and screen sharing each bring unique strengths. However, Surfly stands out for its versatility, simplicity, and efficiency, outperforming competitors across key areas. What are Digital Collaboration Tools? Digital collaboration
As Oracle Co-browse sunsets on December 31st, 2024, businesses that rely on co-browsing technology to enhance their customer support face the need to find a new solution. Surfly, a leader in universal co-browsing, offers a powerful solution that not only fills the gap left by Oracle Co-browse but also expands functionality, ease of use, and
