With CX CLOUD® AI, integrated intelligence to power faster, smarter customer service
News Summary:
- CX CLOUD® Flex, an on-demand contact centre solution for Australian and New Zealand businesses, offering rapid deployment, omnichannel capability, and the flexibility to scale up or down as needed.
- Designed for agility, scalability, and speed, CX CLOUD® Flex empowers businesses to launch or scale contact centres in days.
- Powered by integrated AI, CX CLOUD® Flex boosts agent productivity and automates service with live transcription, sentiment detection, intelligent routing, and AI-driven bots.
- Built for small and medium businesses, CX CLOUD® Flex makes it easy to deliver enterprise-level customer experience without the complexity or cost.
Today, Voitec has launched CX CLOUD® Flex, an on-demand contact centre solution designed to give businesses in Australia and New Zealand the agility, speed, and freedom to transform their customer experience strategy.
Built for rapid deployment and effortless scalability, CX CLOUD® Flex enables organisations to launch fully featured, omnichannel contact centres in a matter of days – with a usage-based model and no long-term contracts.
At its core, CX CLOUD® Flex is a powerful response to the growing demand for flexibility in customer service operations. In a world where customer expectations shift rapidly and businesses must scale at a moment’s notice, CX CLOUD® Flex empowers organisations to adapt on their own terms. CX CLOUD® Flex lowers the barrier for small and medium businesses to access advanced contact centre capabilities – without enterprise-sized budgets or complexity.
“CX CLOUD® Flex is about giving businesses complete control of their customer engagement strategy,” said Mark Owens, Managing Director at Voitec. “Whether you need to spin up a 10-agent team for a short-term campaign or roll out a full contact centre in days, CX CLOUD® Flex delivers on-demand capability with no compromise on performance.”
Built for Business Agility
CX CLOUD® Flex is purpose-built to support growing businesses with:
- On-demand with pay-as-you-go pricing and no long-term commitments
- Flexible scaling – grow or reduce your team in response to shifting customer demand
- Rapid deployment – live in days, not months
- Omnichannel engagement across voice, email, chat, SMS, and major social media platforms including WhatsApp, Facebook Messenger and X
- Real-time analytics and reporting to power smarter decision-making
From launching new campaigns to managing seasonal surges, CX CLOUD® Flex gives enterprises the ability to move fast and stay ahead of demand.
CX CLOUD® AI: Built-In Intelligence for Smarter Service
CX CLOUD® Flex includes CX CLOUD® AI, a suite of integrated AI tools that enhance both agent performance and the customer experience.
- CX CLOUD® AI Assist supports agents with real-time transcription, sentiment and intent detection, and intelligent knowledge suggestions – helping them respond faster and more accurately.
- CX CLOUD® AI Bots automate routine tasks and customer queries, using prompt-based and knowledge-based AI to route interactions based on intent.
With an open framework, CX CLOUD® AI also supports leading third-party models like Google CCAI, OpenAI, and AWS – so businesses can choose the intelligence that fits their needs.
Unifying the Customer Journey
Customers no longer rely on just one communication channel. CX CLOUD® Flex brings every interaction into a single, unified agent interface. This simplifies workflows, improves accuracy, and enhances service speed.
- Unified customer profiles and interaction history for full context at every touchpoint
- Omni-search functionality to quickly locate past conversations, cases, or contacts
Agents can respond faster, personalise interactions, and keep records up to date, no matter where the conversation starts.
Customer Engagement Tools to Drive Business Performance
CX CLOUD® Flex is designed to help businesses optimise customer engagement, improve operational efficiency, and scale with confidence. The platform combines intelligent routing, automation, and integration to streamline processes and support strategic goals.
- Automatic call distribution (ACD) with skill-based routing to match customers with the right resources
- Smart IVR and self-service to reduce agent load and improve response times
- Predictive dialler and campaign tools to maximise outbound efficiency and compliance
- CRM integration with Salesforce, Zendesk, Microsoft Dynamics and Freshdesk
- Open APIs for extending functionality and connecting third-party systems
Whether you’re aiming to reduce costs, improve CX outcomes, or support rapid growth, CX CLOUD® Flex gives your business the tools to perform.
Try CX CLOUD® Flex — One Month Free
To celebrate the launch, Voitec is offering one month of CX CLOUD® Flex free, with no implementation fees for new customers in Australia and New Zealand who sign up before 30 August 2025.
“We’re so confident in the speed, simplicity, and value of CX CLOUD® Flex that we want businesses to try it risk-free,” said Mark Owens, Managing Director at Voitec. “This is your chance to experience a truly modern contact centre solution – one that scales with you, not against you.”
Offer conditions apply. Available to new customers only, with a minimum of three consecutive months and up to 20 licenses. Additional usage and third-party fees not included.