Co-browsing Archives

Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration

October 29, 2025

In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact

Support agent using secure browser-based co-browsing during an online customer service session

Secure Co-Browsing: Helping Customers Without Compromising Their Privacy

September 15, 2025

Often the customer experience goes beyond simple conversations—it’s about solving problems together, in real time. Secure co-browsing has emerged as a game-changing tool that enables visual customer communication that enhances the online customer experience without compromising privacy or compliance. Unlike screen sharing, secure co-browsing is limited to a single tab. This focused, visual customer communication

Doctor providing virtual consultation via video call using a tablet in a medical office

Improve the First Touch in Digital Healthcare – Without Overhauling Your Tech

August 5, 2025

In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,

Man working remotely on a desktop computer at home office setup

Co-Browsing Sharing Software vs Screen Sharing: Which is Better for Client Collaboration?

July 7, 2025

If you work in customer support, sales, or any role where you guide clients through web-based processes, chances are you’ve used web browser screen sharing at some point. It’s familiar, easy, and gets the job done – mostly. But as customer expectations grow and security standards tighten, traditional screen sharing tools are starting to show

Customer support agent with headset working at call centre desk

Bringing Human Support to Digital Banking, Insurance, and Wealth – Without Disrupting Your Tech Stack

May 30, 2025

Let’s face it – financial services customers expect more than just secure transactions and prompt service. They want guidance, clarity, and confidence at every step. And when it comes to complex products – like applying for a loan, selecting an insurance plan, or navigating a digital onboarding process – they want someone to guide them

Call centre agents providing customer support services via computer and headset

Surfly Co-browsing: What It Does, What People Think, and How Much It Costs

May 19, 2025

If you’re searching for a seamless way to collaborate with customers online without requiring them to install software or compromise security, then Surfly could be exactly what you need. With its powerful co-browsing capabilities and a focus on both ease of use and compliance, the Surfly app is making waves in the world of digital

Professional co-browsing session—enhance customer support and engagement with seamless, real-time digital collaboration. Discover the benefits today.

Explainer – Enhance Your Brand’s Presence with Surfly’s Seamless Co-Browsing Technology

April 22, 2025

A strong brand is more than just a logo—it’s the experience you create at every touchpoint. When bringing collaboration online, every interaction should feel like an extension of your brand. That’s why Surfly co-browsing is fully white labelled, allowing you to customise the co-browsing platform with your own styles and seamlessly integrate it into existing

implement co browsing fast with interactive customer support

Go to Market Faster: Implement Surfly Co-Browsing Platform In Half The Time

April 7, 2025

Bringing your offering to market quickly is crucial, and with Surfly, you can cut your deployment time in half compared to other tools. Surfly’s unique virtual web session technology means no co-browsing code, making implementation, adoption, and rollout effortless. Let’s explore how Surfly simplifies co-browsing and how you can implement to enhance interactive customer support

Friendly young man wearing headset at computer providing exceptional customer support—contact us now for outstanding service.

Break Free from Co-Browsing Software Limits – How Surfly Redefines Online Collaboration

March 21, 2025

Mastering Universal Co-Browsing Helping customers online should be effortless, but many co-browsing software fall short – limiting where you can collaborate and what you can share. These restrictions create frustration for both businesses and their customers, making seamless support a challenge. Surfly takes a different approach, enabling true universal co-browsing without the usual roadblocks. In

A futuristic digital interface showing a hand interacting with a transparent touchscreen login form, featuring a username, password, and a security lock icon.

Building Trust Through Secure Co-Browsing with Surfly

March 6, 2025

4 steps to keep your interactions safe and compliant Visual customer communication is essential for delivering exceptional support and seamless online experiences. However, with 97% of consumers prioritising data privacy, businesses must ensure their web sharing technology is not only effective but also secure—ensuring customer trust is more critical than ever. Businesses across all industries

Category: Co-browsing