Digital native students are comfortable online, but quick to disengage when faced with digital friction. Whether it’s a confusing application form, a glitchy course portal, or unclear steps in a financial aid process, even small hurdles can stall momentum. What they want is instant, intuitive support and a great digital experience. For many higher education
In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact
Often the customer experience goes beyond simple conversations—it’s about solving problems together, in real time. Secure co-browsing has emerged as a game-changing tool that enables visual customer communication that enhances the online customer experience without compromising privacy or compliance. Unlike screen sharing, secure co-browsing is limited to a single tab. This focused, visual customer communication
In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,
If you work in customer support, sales, or any role where you guide clients through web-based processes, chances are you’ve used web browser screen sharing at some point. It’s familiar, easy, and gets the job done – mostly. But as customer expectations grow and security standards tighten, traditional screen sharing tools are starting to show
Let’s face it – financial services customers expect more than just secure transactions and prompt service. They want guidance, clarity, and confidence at every step. And when it comes to complex products – like applying for a loan, selecting an insurance plan, or navigating a digital onboarding process – they want someone to guide them
If you’re searching for a seamless way to collaborate with customers online without requiring them to install software or compromise security, then Surfly could be exactly what you need. With its powerful co-browsing capabilities and a focus on both ease of use and compliance, the Surfly app is making waves in the world of digital
A strong brand is more than just a logo—it’s the experience you create at every touchpoint. When bringing collaboration online, every interaction should feel like an extension of your brand. That’s why Surfly co-browsing is fully white labelled, allowing you to customise the co-browsing platform with your own styles and seamlessly integrate it into existing
Bringing your offering to market quickly is crucial, and with Surfly, you can cut your deployment time in half compared to other tools. Surfly’s unique virtual web session technology means no co-browsing code, making implementation, adoption, and rollout effortless. Let’s explore how Surfly simplifies co-browsing and how you can implement to enhance interactive customer support
Mastering Universal Co-Browsing Helping customers online should be effortless, but many co-browsing software fall short – limiting where you can collaborate and what you can share. These restrictions create frustration for both businesses and their customers, making seamless support a challenge. Surfly takes a different approach, enabling true universal co-browsing without the usual roadblocks. In
