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Top 5 Customer Experience Tools for 2023

The end of the year is fast approaching and now is the time to confirm your customer experience solutions for 2023. If you want to offer your customers a better experience next year, you need the best in customer-centric, smart technology solutions. There are a number of tools on the market which allow you to

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Voitec Partners with Peak Amplify

Take Customer Experience to the Next Level for Businesses in Australia and New Zealand Improving customer experience and driving business performance with Webex Calling Software distributor, Voitec announces a strategic partnership with Peak Amplify for Webex Calling Wallboard and Analytics products. Peak Amplify is an Australian, award-winning Cisco Software Development Partner, providing software add-ons, integration

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Top Tips for Implementing a Virtual Assistant or Agent

Are you considering using a virtual assistant or virtual agent to assist in your business operations? Virtual assistant technology can offer multiple benefits to a busy and complex organisation, improving productivity, processes, and reducing risk. Virtual assistant technology can assist a business to provide comprehensive support to staff and create an enhanced customer experience. They

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The Rising Importance of Visual Engagement in Customer Experience

Visual engagement is a form of customer interaction that relies on visuals, including images and video content. It allows organisations to more effectively interact with customers through digital channels, using technology such as co-browsing, video, screen sharing, and annotations. There are many advantages to using visual engagement as part of the customer service experience. The

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