Surfly Archives

Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration

October 29, 2025

In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact

Support agent using secure browser-based co-browsing during an online customer service session

Secure Co-Browsing: Helping Customers Without Compromising Their Privacy

September 15, 2025

Often the customer experience goes beyond simple conversations—it’s about solving problems together, in real time. Secure co-browsing has emerged as a game-changing tool that enables visual customer communication that enhances the online customer experience without compromising privacy or compliance. Unlike screen sharing, secure co-browsing is limited to a single tab. This focused, visual customer communication

Close-up of smiling woman wearing a headset at work on laptop

Why Visual Engagement Tools Are Essential for Modern Customer Support

September 1, 2025

Helping customers faster, more clearly, and with a more human touch – without leaving the browser. If you’ve ever tried to explain a technical issue over live chat or phone support, you know how quickly things can go sideways. Describing what’s on your screen, navigating complicated forms, or trying to follow vague instructions – it’s

Doctor providing virtual consultation via video call using a tablet in a medical office

Improve the First Touch in Digital Healthcare – Without Overhauling Your Tech

August 5, 2025

In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,

Customer support agent with headset working at call centre desk

Bringing Human Support to Digital Banking, Insurance, and Wealth – Without Disrupting Your Tech Stack

May 30, 2025

Let’s face it – financial services customers expect more than just secure transactions and prompt service. They want guidance, clarity, and confidence at every step. And when it comes to complex products – like applying for a loan, selecting an insurance plan, or navigating a digital onboarding process – they want someone to guide them

Call centre agents providing customer support services via computer and headset

Surfly Co-browsing: What It Does, What People Think, and How Much It Costs

May 19, 2025

If you’re searching for a seamless way to collaborate with customers online without requiring them to install software or compromise security, then Surfly could be exactly what you need. With its powerful co-browsing capabilities and a focus on both ease of use and compliance, the Surfly app is making waves in the world of digital

Friendly young man wearing headset at computer providing exceptional customer support—contact us now for outstanding service.

Break Free from Co-Browsing Software Limits – How Surfly Redefines Online Collaboration

March 21, 2025

Mastering Universal Co-Browsing Helping customers online should be effortless, but many co-browsing software fall short – limiting where you can collaborate and what you can share. These restrictions create frustration for both businesses and their customers, making seamless support a challenge. Surfly takes a different approach, enabling true universal co-browsing without the usual roadblocks. In

A futuristic digital interface showing a hand interacting with a transparent touchscreen login form, featuring a username, password, and a security lock icon.

Building Trust Through Secure Co-Browsing with Surfly

March 6, 2025

4 steps to keep your interactions safe and compliant Visual customer communication is essential for delivering exceptional support and seamless online experiences. However, with 97% of consumers prioritising data privacy, businesses must ensure their web sharing technology is not only effective but also secure—ensuring customer trust is more critical than ever. Businesses across all industries

Innovation in Customer Experience

September 24, 2019

Amaze your customers with an in-person experience The rapid evolution of technology is changing the fabric of society. Advanced technology is empowering consumers, providing access to a wider range of services, and altering the way in which we engage with organisations. To help address and leverage these changes, companies must harness innovative methods that build

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