Voitec Archives

Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration

October 29, 2025

In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact

Heedify attendant console integrated with Microsoft Teams

Heedify Secures Microsoft Unify Certification: Elevating Teams Attendant Console Integration

October 9, 2025

Does your organisation depend on Microsoft Teams to manage day-to-day communications? If so, you already know that the way an attendant console plugs into Teams can make the difference between smooth, efficient call handling and a frustrating user experience. Receptionists and front-desk staff need a console that works with Teams, not around it. Fast, reliable

Close-up of smiling woman wearing a headset at work on laptop

Why Visual Engagement Tools Are Essential for Modern Customer Support

September 1, 2025

Helping customers faster, more clearly, and with a more human touch – without leaving the browser. If you’ve ever tried to explain a technical issue over live chat or phone support, you know how quickly things can go sideways. Describing what’s on your screen, navigating complicated forms, or trying to follow vague instructions – it’s

Doctor providing virtual consultation via video call using a tablet in a medical office

Improve the First Touch in Digital Healthcare – Without Overhauling Your Tech

August 5, 2025

In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,

Voitec CXCloud AI Assist dashboard with live call transcription

CX CLOUD® Flex by Voitec Delivers an On-Demand Contact Centre, Built for Growth

July 24, 2025

With CX CLOUD® AI, integrated intelligence to power faster, smarter customer service News Summary: CX CLOUD® Flex, an on-demand contact centre solution for Australian and New Zealand businesses, offering rapid deployment, omnichannel capability, and the flexibility to scale up or down as needed. Designed for agility, scalability, and speed, CX CLOUD® Flex empowers businesses to

Voitec and Heedify logos with Attendant Console text

Voitec Appointed as Official Distributor for Heedify in Australia and New Zealand

June 12, 2025

Heedify delivers the only truly native attendant console for Microsoft Teams, now available through Voitec. Voitec is pleased to announce its appointment as the official distributor of Heedify, a powerful attendant console for Microsoft Teams, across Australia and New Zealand. Heedify is redefining receptionist software by delivering a native Teams experience that improves how businesses

Customer support agent with headset working at call centre desk

Bringing Human Support to Digital Banking, Insurance, and Wealth – Without Disrupting Your Tech Stack

May 30, 2025

Let’s face it – financial services customers expect more than just secure transactions and prompt service. They want guidance, clarity, and confidence at every step. And when it comes to complex products – like applying for a loan, selecting an insurance plan, or navigating a digital onboarding process – they want someone to guide them

Innovation in Customer Experience

September 24, 2019

Amaze your customers with an in-person experience The rapid evolution of technology is changing the fabric of society. Advanced technology is empowering consumers, providing access to a wider range of services, and altering the way in which we engage with organisations. To help address and leverage these changes, companies must harness innovative methods that build

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