Insights

hosting your help desk in the cloud

Hosting Your Help Desk In The Cloud

If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly

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surfly

Voitec Partners with Surfly for Even Better Client Outcomes

At Voitec, we are excited about our strategic partnership with Surfly. Surfly offers an advanced co-browsing technology that allows you to share your browser in real time, video chat with clients, and share documents securely to promote exceptional customer experiences. Their technology can help you improve myriad aspects of your business, from sales to customer

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business case for cloud based contact centre

The Business Case for Cloud Based Contact Centres

Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking

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Voitec Surfly Strategic Partnership Co-Browsing

Voitec Continues to Drive the Customer Experience in Australia and New Zealand with Surfly

Today Voitec announced a strategic partnership with Surfly, the world’s leading provider of co-browsing technology. As part of the partnership, Voitec enables organisations in Australia and New Zealand to drive the customer experience through Surfly’s universal co-browsing technology. “Together with Voitec, we will be able to put the power of Surfly’s universal co-browsing in the

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cloud contact centre solution

The Features & Functionality a CX Cloud Contact Centre Solution Can Bring to Your Business

CX Cloud’s contact centre solution provides several useful features and functions that enable businesses to create flexible, secure and scalable work environments. A cloud-based contact centre allows businesses to provide customers with around-the-clock support, as well as fast and accurate solutions. This brilliant technology has proven to lead to more productive businesses, improved customer service

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Man sitting at his desk smiling with a headset on his computer

What is Automatic Call Distribution (ACD)?

Automatic Call Distribution (ACD) is an old term. It refers to the mechanism of transferring calls to agents. These days, ACD is called ‘call forwarding’. This mechanism has been improved over time and is now an essential aspect of the customer experience. Instead of just transferring a call to an agent, it’s now about transferring

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