Mistakes to Avoid When Using Cloud Contact Centre Technology
May 10, 2018
Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes you can make when deploying and using cloud contact
CX CLOUD® Base Platform, CCSP is the Most Used Cloud Contact Centre Platform
April 7, 2018
According to the DMG 2015/2016 Cloud-Based Contact Centre Infrastructure (CCCI) report from DMG Consulting, CX CLOUD® strategic partner. Enghouse Interactive popular Contact Center: Service Provider (CCSP) solution is now the most widely used cloud contact centre platform in the world. It is this pedigree that led CX CLOUD® to choose Enghouse Interactive and CCSP as