Enabling Meaningful Connections for Your Business
PeterConnects expands into the Australia, New Zealand and Asia markets with Voitec. Today Voitec announced a strategic partnership with communication software provider PeterConnects. As an increasing number of customers migrate their telephony systems to the cloud, PeterConnects aims to offer more businesses a direct route to getting there. Through this exciting new partnership, Voitec and
How to Optimise Frontline Engagement with a Cloud Contact Centre
Cloud contact centres allow you to handle customer interactions, provide customer service and answer customer calls through a web-based platform. CX CLOUD®, which is powered by Enghouse Interactive, enables businesses to maximise the potential of their contact centre. Of the many benefits a cloud contact centre can offer your business (particularly in comparison to a
Bringing Humans and AI Together in a Live Chat Environment
How companies can use artificial-intelligence-powered chat bots to bring humans together through live chat software, delivering better outcomes, services and experiences for customers. A hybrid customer service solution—that integrates human customer service agents, AI-powered live chat software and virtual agents—is enabling organisations to connect with their clients in ways that haven’t been possible before. This
What is a Cloud Contact Centre?
With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based
Top Benefits of a Cloud Contact Centre
Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX CLOUD® is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX CLOUD®, all interaction channels – including email, SMS, social
Innovation in Customer Experience
Amaze your customers with an in-person experience The rapid evolution of technology is changing the fabric of society. Advanced technology is empowering consumers, providing access to a wider range of services, and altering the way in which we engage with organisations. To help address and leverage these changes, companies must harness innovative methods that build