How to Optimise Frontline Engagement with a Cloud Contact Centre
Cloud contact centres allow you to handle customer interactions, provide customer service and answer customer calls through a web-based platform. CX CLOUD®, which is powered by Enghouse Interactive, enables businesses to maximise the potential of their contact centre. Of the many benefits a cloud contact centre can offer your business (particularly in comparison to a
Bringing Humans and AI Together in a Live Chat Environment
How companies can use artificial-intelligence-powered chat bots to bring humans together through live chat software, delivering better outcomes, services and experiences for customers. A hybrid customer service solution—that integrates human customer service agents, AI-powered live chat software and virtual agents—is enabling organisations to connect with their clients in ways that haven’t been possible before. This
What is a Cloud Contact Centre?
With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based
Top Benefits of a Cloud Contact Centre
Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX CLOUD® is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX CLOUD®, all interaction channels – including email, SMS, social
Innovation in Customer Experience
Amaze your customers with an in-person experience The rapid evolution of technology is changing the fabric of society. Advanced technology is empowering consumers, providing access to a wider range of services, and altering the way in which we engage with organisations. To help address and leverage these changes, companies must harness innovative methods that build
Hosting Your Help Desk In The Cloud
If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly