Helping Students Navigate Complexity: Co-Browsing for a Frictionless Digital Experience
Digital native students are comfortable online, but quick to disengage when faced with digital friction. Whether it’s a confusing application form, a glitchy course portal, or unclear steps in a financial aid process, even small hurdles can stall momentum. What they want is instant, intuitive support and a great digital experience. For many higher education
From Friction to Flow: Why Voice AI is the Strategic Upgrade Your Customer Experience Needs
Understanding the Technology Transforming Customer Interactions The AI customer service landscape is evolving rapidly. Simple automated systems have transformed into sophisticated conversational AI agents handling complex interactions with remarkable precision. But what sets modern Voice AI apart, and why are organisations making this shift now? At Voitec, we work with System Integrators across Australia and
Inside Voitec’s Voice AI Agent Workshop: Why Voice AI’s Moment Is Now
Last month at AWS in Sydney, Voitec together with Creative Virtual, brought a group of senior decision-makers, digital leaders, and technical innovators together for a hands-on dive into the world of voice AI. It wasn’t a theory session. It was a roll-up-your-sleeves kind of day, where attendees built a working voice AI in under four
Why Heedify’s Microsoft Certification Matters for Attendant Console Users
If you’re running a busy front desk or handling call transfers all day, you know how important it is for your attendant console to work smoothly with Microsoft Teams. Any delay, glitch, or mismatch slows you down and that’s not great for callers or staff. That’s why Heedify achieving Microsoft’s Unify Certification is such a
Building a Foundation for Modern Communications
Modernising Telephony for Compliance, Efficiency, and Resilience For many government and enterprise organisations, voice communications remain the most critical, and often most outdated, component of their digital infrastructure. Modern communications is no longer just about dial tones and devices; it’s about resilience, compliance, data-driven insight, and enabling people to work productively from anywhere. So how
Voitec and Surfly Empower Cisco Users With Secure, Real-time Web Collaboration
In this guest post, Thomas Woods from Surfly explores how adding visual collaboration to Cisco Webex Contact Center transforms customer interactions. The shift from voice to visual experiences Contact centers have evolved far beyond voice. Customers today expect fast, personalised, and guided support, especially when navigating digital forms, portals, or account dashboards. Yet, many contact