Why Visual Engagement Tools Are Essential for Modern Customer Support
Helping customers faster, more clearly, and with a more human touch – without leaving the browser. If you’ve ever tried to explain a technical issue over live chat or phone support, you know how quickly things can go sideways. Describing what’s on your screen, navigating complicated forms, or trying to follow vague instructions – it’s
Voitec AI: Better Conversations. Better Experiences
Frustrated customers don’t wait. Expectations are higher than ever: people want natural, fast, and frictionless interactions and conversations. They don’t want to repeat themselves, wait on hold, or navigate endless menus. Whether it’s a contact centre, switchboard, or front-desk team, voice is still the first and most emotional touchpoint for many customers. If you want
Improve the First Touch in Digital Healthcare – Without Overhauling Your Tech
In healthcare, the first interaction matters. Whether it’s a patient looking to book an appointment, a family member seeking information or a community member navigating a complex medical form – those early touchpoints set the tone for the entire care experience. As digital channels continue to expand, patients expect healthcare providers to be as accessible,
CX CLOUD® Flex by Voitec Delivers an On-Demand Contact Centre, Built for Growth
With CX CLOUD® AI, integrated intelligence to power faster, smarter customer service News Summary: CX CLOUD® Flex, an on-demand contact centre solution for Australian and New Zealand businesses, offering rapid deployment, omnichannel capability, and the flexibility to scale up or down as needed. Designed for agility, scalability, and speed, CX CLOUD® Flex empowers businesses to
Co-Browsing Sharing Software vs Screen Sharing: Which is Better for Client Collaboration?
If you work in customer support, sales, or any role where you guide clients through web-based processes, chances are you’ve used web browser screen sharing at some point. It’s familiar, easy, and gets the job done – mostly. But as customer expectations grow and security standards tighten, traditional screen sharing tools are starting to show
Reimagining Digital Health Starts with Smarter Communications
Hospitals, aged care providers, and community health services are under growing pressure to deliver better care with fewer resources. Across Australia, New Zealand, and Oceania, healthcare systems are grappling with workforce shortages, rising patient expectations, and increasing complexity. In this environment, one factor is becoming more critical than ever: seamless communications. As digital transformation accelerates,