Category: CX Cloud

Business man

The Ultimate Guide to Cloud Contact Centres: Our Top 7 Posts

There’s a lot of information available online when it comes to cloud contact centres. This makes it increasingly difficult to pinpoint information that is relevant to you and your business. So, we’ve compiled a summary of our top seven blog posts to create the ultimate guide to cloud contact centres. These posts will tell you

Read More »
Cloud Computing diagram

How to Optimise Frontline Engagement with a Cloud Contact Centre

Cloud contact centres allow you to handle customer interactions, provide customer service and answer customer calls through a web-based platform. CX Cloud, which is powered by Enghouse Interactive, enables businesses to maximise the potential of their contact centre. Of the many benefits a cloud contact centre can offer your business (particularly in comparison to a

Read More »
Businessman in blue suit working with digital vurtual screen

What is a Cloud Contact Centre?

With the proliferation of technology in all aspects of our lives, businesses are being forced to change and adapt. Increasingly, businesses are moving from a reliance on traditional forms of infrastructure to new technologies and platforms to stay relevant in an ever-changing market. One significant way this is happening is through the introduction of cloud-based

Read More »
Person on laptop

Top Benefits of a Cloud Contact Centre

Cloud contact centres are network-based services that enable you to handle customer interactions, provide customer service and take customer calls online through a web-accessible platform. CX Cloud, powered by Enghouse Interactive, is a cloud contact centre solution that helps businesses to maximise the value of their customer interactions. With CX Cloud, all interaction channels –

Read More »
hosting your help desk in the cloud

Hosting Your Help Desk In The Cloud

If your business wants to provide the best possible level of customer service to your clients, you should certainly be looking at hosting your help desk in the cloud. With almost infinite scalability and flexibility, and reduced overheads, the cloud-based model offers myriad benefits to businesses of all sizes. Switching to cloud-based technology can significantly

Read More »
business case for cloud based contact centre

The Business Case for Cloud Based Contact Centres

Cloud-based contact centres are a network-based service that gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. They operate on a subscription model and provide services remotely to businesses. Businesses are increasingly beginning to adopt cloud-based contact centres because of the innovative and forward thinking

Read More »
cloud contact centre solution

The Features & Functionality a CX Cloud Contact Centre Solution Can Bring to Your Business

CX Cloud’s contact centre solution provides several useful features and functions that enable businesses to create flexible, secure and scalable work environments. A cloud-based contact centre allows businesses to provide customers with around-the-clock support, as well as fast and accurate solutions. This brilliant technology has proven to lead to more productive businesses, improved customer service

Read More »
Steps to Creating a Cloud Call Centre

5 Steps to Creating a Cloud Call Centre for Your Business

A cloud call centre gives your business the ability to take customer calls and handle customer interactions entirely online via a web-accessible platform. With call centre technology accessed from virtually anywhere in the world, your business will no longer require expensive, maintenance-intensive physical infrastructure. With all the benefits associated with this technology clear, you’ll likely

Read More »
Gold winners award with three stars to be awarded to the first place in a competition or championship standing on a pedestal against a blue

CX Cloud Partner, Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

CX Cloud strategic partner, Enghouse Interactive a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact center as-a-service offering, Contact Centre: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. This honour is bestowed upon companies that have most effectively

Read More »
Contact Centre Team

Mistakes to Avoid When Using Cloud Contact Centre Technology

Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact centre system. However, many contact centres are still not utilising the technology to its full potential. In this article, we will reveal the worst mistakes you can make when deploying and using cloud contact

Read More »